Privacy policy

Jelliko (“we,” “us,” “our”) has adopted this Privacy Policy to demonstrate our commitment to protecting the privacy of our Australian consumers and ensuring compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how personal information is collected, used, disclosed and stored when you visit our website and make purchases.

If you would like to receive this Privacy Policy in document form, please contact us at support@jelliko.com.au.

1. Information We Collect:

The following details the information that is gathered when you browse our store to purchase products from us.

  • Personal Information: When you make a purchase, create an account, or subscribe to our newsletter, we collect personal information such as your name, email address, shipping address, billing address, and payment information. Our personal information practices are focused so that the information gathered can be used to provide value to our customers.
  • Order Information: We may collect information related to your orders, including the products purchased, order history, and delivery preferences.
  • Device and Usage Information: Our website uses automated collection technologies to gather certain information about your device and usage of our website, such as  your IP address, cookies, browser type, device type, operating system, and browsing behaviour.

2. How We Use Your Information:

  • Order Processing: We use your personal and order information to process and fulfil any orders placed through the site, communicate with you about your purchases, and provide customer support.
  • Personalization: We may use your information to personalize your shopping experience, recommend products that may interest you, and provide tailored marketing communications.
  • Analytics: We analyse data about your interactions with our website to improve our products, services, and user experience. 
  • Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and events. You can opt-out of these communications at any time.

3. Information Sharing:

  • Service Providers: We may share your personal information with third-party service providers who assist us in operating our website. For example, our store is hosted on Shopify who powers our online store. Your data is stored securely through Shopify’s data storage system. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
  • Legal Compliance: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights or ensure compliance with applicable laws.
  • We may disclose your information if you violate our Terms and Conditions.
  • Links: Clicking on links within our store may lead you to external websites. Please note that we do not oversee the privacy practices of these external sites and recommend that you review their privacy policies independently.
  • We do not sell your Personal Information.

4. Personal Information of third parties

By providing us with Personal Information about third parties, you agree and confirm that you have duly informed them of our intended use, collection, and disclosure of their Personal Information. Moreover, you affirm that they have consented to such actions, including understanding the purposes outlined in this Privacy Policy.

5. Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Choices:

If you do not agree to the terms of this Privacy Policy, you must not use or submit and information through the website. When you provide us with your personal and order information to complete a transaction, we imply that you consent to our collection of this information and using it for that specific purpose only.

If we ask for your personal information for a secondary reason, we will ask you directly for your expressed consent.

  • Marketing Preferences: We will only use your Personal Information for direct marketing purposes if you have opted in and consented to us using your information for direct marketing.
  • You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
  • Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your browsing experience.

7. Children's Privacy:

Our website is not directed to individuals under the age of 14, and we do not knowingly collect personal information from children under 14. If you are a parent/guardian of a child under the age of 14 and believe that we have collected Personal Information of your child, please contact us on support@jelliko.com.au to request that we delete this information.

8. Changes to This Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do make a change, we will revise the “last updated” date at the beginning of the policy.

9. Contact Us:

  • If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@jelliko.com.au.
  • In all circumstances where Australian law applies, requests will be handled in accordance with applicable Australian privacy laws.

By using our website and providing your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

 

Last Updated: July 2024